FAQ

Listed below are questions that you might have concerning your Trendy House Detroit purchase. If any questions that you might have has gone unanswered, please contact Trendy House Detroit directly at trendyhousellc@gmail.com

1. I've purchased my order. What are the next steps?

Whenever your purchase is confirmed with Trendy House Detroit, your order is automatically received and processed for shipping. Once processed, the order is prepared for shipment; a complimentary tracking number is provided for the you as the customer through the email address that was used when purchased.

2. How long is processing and shipment?

Trendy House Detroit is a "made to order" brand that processes the order in 3-5 business days and shipped in 2-3 business days. When an order is delayed, you will be notified immediately when the order will be available. If the order is on backorder, you will be notified immediately and given the option to either cancel or proceed with the order.

3. Is there an Expedited Shipping available?

Yes, we do offer expedited shipping. In order to better serve you, please order between Monday-Thursday. All orders made on Friday-Sunday are processed on the Monday going into the new week.

4. I've received my order and I'm unsatisfied with my purchase. How can I go by rectifying the situation? Do you offer a return? Do you offer exchanges?

At this time Trendy House Detroit does honor any exchanges that are requested by the customer. The product has to be returned in like new condition (at the expense ofTrendy House Detroit) and a new order will be created for the customer and shipped. We do not honor returns with refund at this time. However, we will be adding the feature in the near future.

5. My package has not been delivered? What are the next steps?

We at Trendy House Detroit do ship all orders based on the provided address that is captured at the point of sale. However, if your order has not been delivered in the proper manner, Trendy House Detroit will honor a replacement item BUT after 15 business days of contacting your local USPS distribution and filing a missing claim.

6. How can I showcase my Trendy House Detroit purchase?

Just tag us on Instagram or Facebook with the Trendy House Detroit platforms or email your picture to trendyhousellc@gmail.com.

7. What if you don't offer my size? Is there a way I can request that size?

Trendy House Detroit branded merchandise is custom made and extended sizes can be accommodated for the purchasing customer. Customer must email trendyhousellc@gmail.com before the initial order.

8. I ordered a sweatshirt. I'm afraid I might have ordered the wrong size. Can I exchange?

Absolutely! We have not problem exchanging the sweatshirt for you. However, you can request a different size up to 24 hours after your order has been placed. Please contact us via email.

9. I'm trying to use the promo code on my order and it's not working. What should I do?

Please notify Trendy House Detroit via email IMMEDIATELY at trendyhousellc@gmail.com. One of our trained staff members will get right on to make sure your shopping experience with us amazing!

10. I may have not have put the right address on my order. How do I receive my package?

In the event that you have placed the wrong address on your order, if the order hasn't shipped, please notify us IMMEDIATELY at trendyhousellc@gmail.com so that we can correct that address for you. If the order has already been shipped, or is in route to our facility, you are responsible to pay a $8-$10 shipping fee to have the package reshipped to you. Unlike major corporations who have a set budget for these types of mistakes, Trendy House Detroit is a small company thriving to gain the status, both financially and business wise, of a major cooperation, as well. Mistakes are costly and we understand how this could be considered an inconvenience. However, we highly encourage all shoppers to be careful when placing an order in our store. 

11. I placed my order but I didn't apply a discount code to my order. What should I do now?

If you have already placed your order in our store, please understand that your transaction is closed and the status is changed to processing and later prepared for shipping. You can very well request a store credit for the difference of the discount code that can be used at a later date in our store; however, once the transaction has been completed, the transaction is closed out and the order is prepared for shipment.

12. I am a blogger and would like to collaborate with Trendy House Detroit. What is the best way to contact your brand?

Please send all collaboration requests to trendyhousellc@gmail.com. You'll receive an email in a timely manner with the final decision.