House Rules

Charge backs

Under no circumstance will Trendy House Detroit treat any charge backs lightly. ALL charge backs claims will be treated as a criminal offense and the proper legal actions will proceed with after. All transactions and email conversations are recorded for the fact of protecting Trendy House Detroit and our customers.

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Cancellations

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

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Return / Exchange Policy

Trendy House Detroit honors all exchanges based on the condition of all returned inventory. If the item is like new, Trendy House Detroit will exchange the item without charging for the shipment back. At this time, Trendy House Detroit only honors returns that are the following:

  • Inventory arrives damaged, failing to exceed the expectation of the Trendy House Detroit staff.
  • Inventory is not what the customer ordered based on the color and size.

Trendy House Detroit will NOT honor a return of a shirt/sweatshirt that does not fit based on the customer's body. However, Trendy House Detroit will honor an exchange or issue out a store credit. Customer is responsible for shipping the item(s) back to the Trendy House Detroit facility.

ALL EXCHANGES are honored with a 7-Day Exchange Policy. The exchange goes into effect on the day the customer receives the package on the delivery date. After the 7 days, the customer is allowed to exchange the item for a store credit up until the 14th day. On day 15, an exchange will not be allowed.

ALL EXCHANGES must be returned at the customer's expense; however, Trendy House Detroit will pay for the postage to be returned to the customer. Please contact trendyhousellc@gmail.com regarding all exchanges and where to send the apparel to.

STORE CREDIT will be used out at the original purchase price minus the shipping fees which are are non-refundable and hence not included as part of the store credit. Return shipping costs are the customer's responsibility. The Store Credit is issued out after the 7-Day Return/Exchange policy. 

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Packaging and Shipment Structure of Trendy House Detroit, LLC. 

EFFECTIVE 01-01-2019:

THE SHIPPING ADDRESS AND CARD ADDRESS MUST MATCH WHEN PLACING AN ORDER. ANY DISCREPANCY OF ALL KIND WILL RESULT IN AN INSTANT REFUND AND CANCELED ORDER.

Handling:

Trendy House Detroit is a "made to order" brand that processes the order in 3-5 business days and shipped in 2-3 business days. When an order is delayed, you will be notified immediately when the order will be available. If the order is on backorder, you will be notified immediately and given the option to either cancel or proceed with the order.

Processing:

Processing for each Trendy House Detroit, LLC order takes 3-5 business days, excluding Friday after 5pm EST, weekend days of Saturday and Sunday, and holiday days that are the following:

New Year’s Day // MLK // Memorial Day // Fourth of July // Labor Day // Thanksgiving // Black Friday // Christmas Eve // Christmas Day // New Year’s Eve

Shipment:
Shipment is 2-3 business days along with processing, except for rushed orders for expedited shipping paid for at the point of sale. Orders that are purchased with standard shipment WILL NOT be eligible for rushed and expedited shipping once the order is received. USPS, DHL, & UPS are the preferred shipping method for all orders of Trendy House Detroit, LLC. All orders are accompanied by a complimentary tracking number at a discounted rate offered by Shopify for the financial savings of the Trendy House Detroit, LLC customer. Every order is scanned for housekeeping purposes and recorded for quality assurance to make sure that all orders are processed correctly, getting to the customer in a timely and honest manner. 
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Returned Address On Package
In the event that you have placed the wrong address on your order, if the order hasn't shipped, please notify us IMMEDIATELY at trendyhousellc@gmail.com so that we can correct that address for you. If the order has already been shipped, or is in route to our facility, you are responsible to pay a $8-$10 shipping fee to have the package reshipped to you. Unlike major corporations who have a set budget for these types of mistakes, Trendy House Detroit is a small company thriving to gain the status, both financially and business wise, of a major corporation, as well. Mistakes are costly and we understand how this could be considered an inconvenience. However, we highly encourage all shoppers to be careful when placing an order in our store.